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I recently sent my HP Spectre for repair. They replaced the motherboard and fixed the overheating problem, but now the USB-C ports are not working. I only have two USB-C ports on the side. One is not working at all, and the other needs a specific angle to allow for charging. I don’t want to send my computer away again, is there any way to open the laptop and push out the USB-C port a bit? I feel like the USB port is not working due to bad positioning.
Hi @tdunc15 , If the laptop is still under warranty or repair guarantee, do not open it yourself, as you will void the warranty / guarantee. As mentioned above, the USB-C ports are mounted on the motherboard. If they have been damaged during the course of the repair they should be fixed by the repairer. The motherboard is positioned in the base so it would be unusual for it not to be fitted correctly. So something may have happened to the ports. Here is a link to the service manual for your laptop, taken from this webpage. It details the necessary pre-requisite steps and then the procedure to remove the systemboard if you want to do this, but I recommend that in this case you don’t.
REF: https://www.laptopmain.com/hp-spectre-x3… The link above provides a step-by-step teardown of your laptop. At step 10, he gets to the motherboard. I would double check to make sure the repair shop installed the motherboard correctly, that it is aligned on the support screws properly. The USB-C ports themselves are soldered to the motherboard, so you won’t be able to move them independently, so your best shot is to ensure the motherboard is mounted to the case correctly.
