Chosen Solution
1yr old refurbished mac book pro. Originally slow internet loading, and knocking me off wifi. I was to to just update the software. recently installed the new os x mountain lion/ then tried mavericks and etc. still slow. I believe it did not install correctly. Totally forgetting to back it up while sitting there. Stated to look online thinking that SMC would just fix the light problems and not effect my computer. accidentally did a SMC thinking it would make it faster without backing it up first. After powering it back on, reset full computer brought up options to re install, rest, utilities. with OS X box. start up is super slow. Shows utility disk needs to be repaired, but computer cant repair it. I need the apps/info on it ,and do have a back up or I do not have a disks for Rosetta stone, Office 2013, full adobe which was installed. Both recovery disk and Macintosh disk are locked and I am unable to just re-install. Apple is saying they cant fig it out and we need to reset = erase it. or go back to the store (after the 1+ hr phone call) to have them try to recover. Is there a way around it!?? Please help. I’m not the most technical savvy , so if you explain it easy (80 yr old grams style) I may understand :). on phone with apple care, and it sounds like a reset since we don’t know how to unlock the recovery or mac hd…
OK, first you need to create a recovery drive here. The recovery partition won’t help you here.
But, before you start any of this make sure you have backed up your important files! Get a USB thumb drive and down load from the Apps Store the OS installer if you don’t already have it. You’ll also need this tool: DiskMaker X. Use it to setup your thumb drive. I would also take the time to put a copy of the OS installer onto the thumb drive just in case you need to redo the drive. Once you have created the bootable recovery USB drive. Use the Option key during the restart to then select this drive as the boot drive. Review this Apple TN: Startup key combinations for Intel-based Macs. OK, how your ready to use Disk Utility from the USB thumb drive to fix your disk. Make sure to run fix permissions first a few times (until you don’t get any errors). Then do the disk repair. That should fix things!
can you tell me step by step how unlock the recovery hd please
